Please carry your ticket with you at all times and display it clearly upon entering the stadium. All tickets will be scanned upon entry. Please do not fold or obstruct the barcode area on your ticket. If using electronic tickets, please have ticket displayed on phone with brightness at 100% before reaching the ticket attendant.
Alcohol sales will begin from the time the gates open and will continue until the 70th minute. Individuals must be at least 21 years of age to buy alcoholic beverages, and proof of age is required. Everyone regardless of age must present a valid ID for each alcohol purchase.
There is a two-drink limit per order until the 70th minute of each game. No alcohol will be sold at any game after the 70th minute.
ATM machines are located by the East and West ticket lobby.
Players do not sign autographs during the game. For autographs please wait patiently outside our home locker room, when players are released from team obligations they will be available for autograph signings.
BABY CHANGING STATIONS
Diaper changing stations are located in most of the women’s and men’s restrooms throughout the stadium.
We welcome guests bringing event-related signs, flags, banners, and posters inside the building to show fan support during events.
The following guidelines relate to these items:
Beach balls and other inflatable items are prohibited from entering the stadium. See Prohibited Items for more information.
CAMERAS & VIDEO RECORDING DEVICE
Guests are welcome to bring cameras and video recorders into the ballpark for personal use. Guests are requested to avoid standing in the aisles while using this equipment. Guests should not obstruct the views of others while taking pictures and should refrain from using tri-pods, monopods and other camera support pods. Camera or audio bags are not permitted to enter the stadium gates. Louisville City FC reserves the right to remove any guests that do not cooperate with this policy.
To enhance public safety and to significantly expedite entry into the stadium, Louisville City FC strongly encourages fans to have bags open and ready for inspection upon entry. Personal snack items and beverages must be thrown away before entry. All items are subject to search and my not be admitted.
CHANGE OF ADDRESS
Please notify the ticket department if any changes have been made to your address, phone number, or email address. You may also update your information by doing so under My Account Manager at www.louisvillecityfc.com.
Any child four years of age or older will require a ticket to enter the facility.
CODE OF CONDUCT
Louisville City FC is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in its vicinity; including the parking lot. We want everyone attending our games to enjoy the experience in a responsible manner.
Attendees who demonstrate inappropriate or disruptive behavior, including but not limited to the following, are subject to ejection from the premises, and Season Ticket Holders risk losing their season ticket account.
Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Even if Season Ticket Holders give away or sell their tickets to a game, the account holder is accountable for the actions of those using the tickets. Accounts can be forfeited for violations of the Code of Conduct Policy.
Tablet computers such as IPAD and Surface, along with personal laptops are not allowed into the stadium at any time.
Concessions are conveniently located throughout the concourse.
Fountains are conveniently located on the concourse by each bathroom throughout the stadium.
The only elevator is located at our Suite entrance and will service our Upper Club seats.
For your safety, all persons and their belongings entering the stadium are subject to screening procedures by uniformed security personnel and team staff.
Three main entrances to the stadium.
East Gate: Located on the East Side of the Hall of Fame closest to the season ticket parking lot. Guests entering here will be on the concourse near the first base side of the stadium.
West Gate: Located on the West Side of the Hall of Fame closest to Preston Street. Guests entering here will be on the concourse near the third base side.
Witherspoon Gate: Located on the corner of Preston and Witherspoon Street. Guests entering here will be on the concourse near left center field and the lawn seating.
In case of emergency, you may be asked to exit the stadium in a calmly and orderly manner. Please take the safety of others into consideration.
After leaving the stadium, there is no re-entry into the stadium.
There are family restrooms located throughout Louisville Slugger Field. You can find two family restrooms on the lower level of the main concourse; one across from First Aid (behind section 118) and the other at the Overlook Deck concession stand in centerfield. There is one family restroom upstairs in the hallway outside suites 13-17.
Available at First-Aid Stations.
First Aid is located down the hallway next to Graters Ice Cream on the concourse.
G. – K.
Guest Services are located on the concourse behind sections 114/115.
Our Kids Zone is located behind the Corner Zone, down the right field line of the stadium.
LOUISVILLE CITY FC TEAM STORE
For official Louisville City FC merchandise online, link to the Official Louisville City FC Online Store at www.louisville-city-fc.myshopify.com.
Team Store: The team store is located at 418 S. 4th Street, Louisville, KY, 40202 and is open M-F 11 am-6 pm and Saturday 12 pm-5 pm.
Our merchandise booth will be located on the concourse behind Section 119 during all our home matches during 2018.
LEAVING THE STADIUM
All vehicles must exit parking lot by two hours after game ends.
LOST & FOUND
Neither the club nor Louisville Slugger Field are responsible for items left behind, lost, stolen, or damaged. The lost and found is located at the Guest Services table behind Sections 114/115 during the match, and at the security offices after the match.
LOST CHILDREN / ADULT
Any fan looking for a lost child or adult should contact the Guest Services table behind Sections 114/115.
LOST / STOLEN TICKETS
If you have misplaced or lost your ticket(s) before the day of game, please contact our Service Department at (502)384-8799. If you have misplaced or lost your ticket(s) at Louisville Slugger Field, please visit any ticket booth and we can re-print your ticket. Must show photo ID to have ticket re-printed.
NOISE MAKING DEVICES
Musical instruments and other amplified or noise-making devices are not allowed inside the stadium, unless being used by a recognized supporter group in our recognized supporter section.
For your safety and the safety of other, fans leaving the stadium before or during the match will not be allowed re-admittance.
NOTICE OF SEARCH
You and your belongings may be searched upon entering the stadium. Prohibited items may be confiscated. By tendering your ticket and by entering the stadium, you consent to such searches, and waive any related claim that you may have against Louisville City FC, the city of Louisville, the USL, and its other Member Clubs, or any of their respective affiliates. If you elect not to consent to these searches, you will be denied entry to the stadium.
The stadium Public Address System is not used for paging fans. Please visit the Guest Services table behind sections 114/115.
Louisville Slugger Field has one main parking lot East of the stadium for $10 on game day. Season Parking Passes are available.
Prices for the lots surrounding the stadium are set by Riverside Parking. There are two garages that are available within walking distance. One is located on Witherspoon Street, and the other is located on Washington Street, between Floyd and Brook Street. There is also street parking available after 6 p.m. on weekdays and anytime on the weekends.
As a 2019 Season Ticket Member, you have the option to purchase any Louisville City FC playoff matches hosted at Louisville Slugger Field. For more information, please contact a Sales Executive at (502) LOU-CITY.
Certain exceptions to the list of prohibited items will be made for those fans attending Louisville City matches as a member of a recognized supporter club, and for items pre-approved by Louisville City, United Soccer League and Louisville Slugger Field.
There are no provisions to check items at the gates or in the stadium. Louisville City fans will be asked to either take prohibited items back to their cars if they have not entered the stadium, or dispose of prohibited items at the entrance of the stadium.
Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.
Security personnel reserve the right to inspect any item at any time and prohibit any item deemed inappropriate for crowd safety or detrimental to others enjoying the event.
LOUISVILLE CITY EXEMPTED ITEMS:
The items identified in this policy shall only be permitted when the use and conditions have been agreed to the satisfaction of the person responsible for safety and security at the venue.
It should be understood from the outset that Exempted Items are not a right and that the permissions granted are on the express understanding that the use and/or display of the items is at all times in line with the Fan Code of Conduct (regarding behavior and decency) and any additional restrictions imposed by Louisville Slugger Field.
The following supporter group exemptions are permitted at locations and times determined by the Club:
Any / All Supporter Group Exemptions may be suspended either:
Prior to the event; where there is a history of non-compliance by the Supporter Group making the request.
During the event; where either individuals within the Group or the Group as a whole fail to abide by agreements reached in advance.
Post-event; where it was not possible to deal with the matter safely at the time, or where the matter was subsequently brought to light.
Recognized Supporter Groups shall understand that any Exemption is made to the group and that they are collectively responsible for the behavior of the group and for ensuring that the agreements reached prior to the event are allowed.
Restrooms are conveniently located on the concourse throughout the stadium.
SEASON TICKET MEMBERSHIP
Season tickets can be purchased throughout the 2019 season. For inquiries please contact a Sales Executive at (502) LOU-CITY.
SERVICES FOR FANS WITH DISABILITIES
Louisville City FC is committed to providing every guest with a comfortable and enjoyable experience at the ballpark. Wheelchair seating is available along with handicapped ramps and elevators to provide easy access. All wheel chair seating is based on availability.
Louisville Slugger Field is a controlled smoking facility; for those fans who wish to smoke, we have a designated smoking area on the Preston Street Patio. There is absolutely no smoking allowed in the seating bowl area.
Strollers are permitted in Louisville Slugger Field, but are not allowed down the stairs in the seating bowl. We ask families to park the stroller at the top of the section in an area that will not obstruct the sight or path of other fans.
Located in the middle of the Hall of Fame closest to Main Street. Guests entering here can take the elevator or stairwell to the club and suite level.
For questions regarding Suites call our Sales Executives at (502)384-8799.
TERMS & CONDITIONS
The following are the terms and conditions printed on the back of each ticket and to which the ticketholder is subject;
Admit one – read this contract; this contract clearly states our terms and conditions and therefore limits our liability.
THIS TICKET IS SOLD SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. BY ACCEPTING THE PURCHASE OF THIS TICKET, YOU AGREE TO THE FOLLOWING: This ticket only grants entry to the stadium and pregame event for the specified event. Ticket holder will comply with the Louisville City FC match day code of conduct and all rules and instructions of the Louisville City FC and stadium personnel. Admission may be refused, or ticket holder ejected at the sole discretion of the Louisville City FC, stadium management personnel or security, subject to refund or without refund if the ticket holder is intoxicated, under the influence of drugs or disorderly or fails to comply with the terms of this ticket, stadium rules or any security measures. All individuals entering the pregame area or stadium, regardless of age, must be in possession of a ticket for admission.
The date and time of the match as well as the opponent are all subject to change by the United Soccer League (USL) or Louisville City FC in their sole discretion or because of events beyond the USL and Louisville City FC control, without refund. If the match is cancelled and not replayed, the sole and exclusive remedy is a refund of the face value of the ticket to the original purchaser of the ticket.
Ticket holder assumes all risks incident to the match or related events including the risk of lost, stolen or damaged property or personal injury.
Photographs, videos or other accounts or descriptions (whether data, textual or visual) of all or any part of the soccer match, pre-or post-match entertainment or any match-related activities created by the ticket holder may be utilized only for personal, non-commercial uses. Any transmissions or other contributions to any commercial enterprise and any public performance or display are strictly prohibited without the express written permission of the USL and/or Louisville City FC.
The ticket holder grants to the USL and Louisville City FC and their designees the irrevocable permission to use his or her voice, image or likeness in any media now or hereafter existing in connection with all or any part of the soccer match or related events, without further payment or compensation for any purpose whatsoever, including the commercial purposes of the USL and Louisville City FC, their staff, sponsors, licensees, partners, advertisers or broadcasters.
Lost, stolen, counterfeit tickets or tickets sold in violation of any applicable law may not be honored. No one holding this ticket may enter the stadium or otherwise use this ticket for advertising, promotion or any other commercial purposes (including contests, sweepstakes, lotteries or giveaways) without the express written consent of the USL and/or Louisville City FC.
Ticket holder and belongings may be searched upon entry into the stadium/pregame party area (including by magnetic wand and metal detector devices) and prohibited items may be confiscated. By tendering this ticket and entering the stadium/pregame party area, your consent to such searches and waive any related claims that you may have against the USL, its member clubs and/or Louisville City FC, its staff, affiliates, agents, partners, sponsors, licensees, advertisers or broadcasters. If you elect not to consent to security search, you may be denied entry into the stadium/pregame party. Beverages may not be brought into the stadium/pregame party area. Beverages may not be consumed in any of the event parking lots. Prohibited items include without limitation, coolers, strollers, video cameras, umbrellas, weapons and tape recorders.
All persons entering the stadium require a valid ticket for entry including those aged two and under who require a lap pass and must sit on the lap or the parent or guardian ticket holder accompanying them.
KEEP THIS TICKET IN YOUR POSSESSION AT ALL TIMES
NO REFUNDS OR EXCHANGE * NO RE-ENTRY
DATE AND TIME SUBJECT TO CHANGE
For ONLINE ticket purchases:
Terms and conditions. THIS TICKET US SOLD SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. BY ACCEPTING THE PURCHASE OF THIS TICKET, YOU AGREE TO THE FOLLOWING: This ticket only grants entry to the stadium and pregame event for the specified event. Ticket holder will comply with the Louisville City FC match day code of conduct and all rules and instructions of the Louisville City FC and stadium personnel. Admission may be refused, or ticket holder ejected at the sole discretion of the Louisville City FC, stadium management personnel or security, subject to refund or without refund if the ticket holder is intoxicated, under the influence of drugs or disorderly or fails to comply with the terms of this ticket, stadium rules or any security measures. All individuals entering the pregame area or stadium, regardless of age, must be in possession of a ticket for admission.
This ticket is a revocable license and management reserves the right to refuse admission to, or eject any person whose conduct is deemed unbecoming or inappropriate. The ticket holder assumes all risks and dangers incidental to event for which this ticket is issued, whether occurring prior to, during or after the event. Holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission for the club to utilize the holder’s image or likeness in connection with any live or recorded transmission or reproduction of such event or image. This ticket cannot be replaced if lost, stolen, or destroyed, and is valid only for the event, seat and standing room for which it is issued. It is unlawful to reproduce this ticket in any form. Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. In the event of a cancellation or rescheduling of the applicable event, management shall not be required to issue a refund provided that the ticket holder is given the right to attend a rescheduled performance of the same event or to exchange this ticket for a ticket comparable in price and location, to another similar event as designated by management except as otherwise provided by law. In the absence of any cancellation or rescheduling, there are no refunds or exchanges.
PRICING AND OTHER ERRORS. If the amount that you pay for a Right is obviously incorrect, regardless of whether in error in a price posted on this website or otherwise communicated to you, or you are able to order Rights before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.
Advanced Tickets: Please contact (502)384-8799 for advanced ticket options and single game tickets.
Season Tickets: Louisville City FC offers a variety of benefits and special services to our Season Ticket Members. For more information, please contact our Sales Executives at (502)384-8799.
Will Call: Will call is located at the East gate ticket booth. They will be ready for pickup once ticket windows are open. This usually is about an hour and a half before game time. Please present a picture ID when picking up tickets.